Privacy Policy

Effective date: April 2026

1. What We Collect

When you create a CrossTrack account, we collect:

• Account information: your email address and company name, provided at signup.
• Usage data: aggregate metrics about your usage of the service, such as profile counts and event counts.

2. What We Don't Collect

CrossTrack is designed around privacy by default. We do not collect or store your end users' personally identifiable information (PII).

Our identity resolution engine processes hashed identifiers only. We never see or store actual end-user emails, names, phone numbers, or other personal data. The hashing happens on your side before data reaches us.

3. How Your Data Is Stored

Your account data and service data are stored in a PostgreSQL database managed by Supabase, hosted in the US East region. We use industry-standard security practices to protect your data, including encryption in transit and at rest.

4. Third-Party Services

We use the following third-party services to operate CrossTrack:

• Supabase — database and authentication
• Render — application hosting
• Resend — transactional email delivery
• Formspree — contact form processing
• Cloudflare — DNS and network services

Each of these services has their own privacy policies. We only share the minimum data necessary for each service to function.

5. Data Retention

We keep your account data for as long as your account is active. If you close your account or request deletion, we will remove your data within 30 days.

Aggregate, anonymized usage statistics may be retained for internal analytics purposes.

6. Your Rights

You have the right to:

• Access your data: request an export of the data we hold about you.
• Delete your data: request that we delete your account and associated data.
• Correct your data: update your account information at any time through the dashboard.

To make a request, email us at support@crosstrackdata.com. We will respond within 30 days.

7. Cookies

The CrossTrack dashboard uses essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies on our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page and notify you by email if the changes are significant.

9. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at support@crosstrackdata.com.